Privacy Policy

Effective Date: April 7, 2026 · Last Updated: April 7, 2026

neurOS ("we," "us," "our") operates the neurOS mobile application (the "App") and website at getneuros.app (the "Site"). This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and your rights regarding that data.

The short version: We collect behavioral and wellness data to power personalized ADHD coaching. We never sell your data. Your conversations with the AI coach are processed by Anthropic's Claude API. By default, your conversations are not used to improve our AI models — you can opt in to help us improve neurOS in Settings. You can delete all your data at any time.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

Email address and display name
Password (hashed and encrypted by Firebase Authentication — we never see or store your plaintext password)
Google account info (email and profile name) if you sign in with Google
Account creation date

1.2 Onboarding Data

During setup, we ask questions about your ADHD experience to personalize coaching:

Self-described challenges and goals
Past experiences with ADHD tools and strategies
Preferred check-in times
Work style and daily patterns

1.3 Daily Check-In Data

Through optional daily check-ins, we collect:

Energy levels (scale-based ratings)
Mood (categorical selection)
Focus levels (scale-based ratings)
Daily goals and commitments (free text)
Progress updates, obstacles, and wins (free text)
Sleep quality (categorical)
Check-in timestamps

1.4 Coaching Conversations

When you chat with the neurOS AI coach, we collect and store:

Your messages and the AI's responses
Session metadata (start time, duration, token usage)
Extracted facts — key information the AI identifies from conversations (e.g., your routines, triggers, coping strategies) to carry forward into future sessions

1.5 Template & System Configurations

When you build or customize systems (routines, checklists, habits), we store:

System type, name, and configuration settings
Template variable values you or the AI coach set
Edit history with timestamps

1.6 Brain Dump Content

Thoughts you capture in the Brain Dump are stored locally on your device. They are only transmitted to our servers if you choose to share them with the AI coach during a conversation.

1.7 Notification Data

Device push token (to deliver notifications to your device)
Notification configurations (times, days, types you've set up)
Notification responses (which action buttons you tap — e.g., "Did it" or "Didn't")
Device type (iOS or Android)

1.8 Pattern & Insights Data

We analyze your check-in and usage data to detect behavioral patterns, including:

Energy cycles (peak and low periods by time of day and day of week)
Crash patterns (energy drops following high-energy periods)
Focus and mood trends over time

These patterns are generated from your data and stored to improve coaching quality.

1.9 Feedback & Bug Reports

If you submit feedback or report a bug, we collect your message, the feedback category, and device/app context (screen name, app version, device type, operating system).

1.10 Usage & Streak Data

Current and longest streaks
Total sessions and session durations
Last active timestamp

1.11 Technical & Diagnostic Data

Error logs (stack traces, error messages) sent to our error monitoring service when the app encounters a problem
Application logs (timestamped server events, no message content)
These logs may include your user ID for debugging purposes

2. How We Use Your Information

Purpose	Data Used
Personalized AI coaching	Conversations, check-ins, extracted facts, energy state, behavioral patterns
Pattern detection	Check-in data (energy, mood, focus, timestamps)
Notification delivery	Push tokens, notification configs, device type
System improvement	Aggregated, anonymized usage patterns (no individual data)
Bug fixes & reliability	Error logs, diagnostic data
Account management	Email, authentication credentials

We do not use your data for advertising. We do not sell your data. By default, we do not use your conversations to improve or train our AI models. If you choose to opt in via the "Help improve neurOS" setting, we may retain your conversations to refine our coaching quality — including reviewing conversations, building evaluation datasets, and, in the future, developing custom AI models specialized for ADHD coaching. This setting is off by default and can be turned off at any time.

3. Third-Party Services

We share data with the following service providers, solely to operate the App:

Service	Data Shared	Purpose
Anthropic (Claude API)	Chat messages, conversation context, system prompt	AI coaching responses. Anthropic's commercial API does not use inputs/outputs to train their foundation models per their data policy. Separately, neurOS only retains conversations for its own product improvement if you opt in via Settings.
Google Firebase	All user data (stored in Firestore)	Database storage, user authentication. Encrypted at rest and in transit.
Expo	Push tokens, notification payloads	Mobile push notification delivery.
Sentry	Error data, user ID, device context	Error monitoring and crash reporting. Sampled at 10%. Sensitive data (passwords, API keys) are filtered before transmission.
LogTail	Structured server logs (timestamps, event types)	Application logging and debugging. Retained 7–30 days.

Each provider operates under their own privacy policy and data processing agreements. We select providers with strong privacy commitments and data protection standards.

4. Data Storage & Retention

Data Type	Storage Location	Retention
Account data, check-ins, conversations, systems, insights	Google Firestore (cloud)	Until you delete your account
Extracted facts, local preferences	Your device (AsyncStorage)	Until you uninstall the app or clear data
Error logs	Sentry (cloud)	30 days (automatic expiry)
Application logs	LogTail (cloud)	7–30 days (automatic expiry)

5. Data Security

All data is transmitted over HTTPS/TLS encryption
Data at rest is encrypted via Google Firestore's built-in encryption
Passwords are hashed by Firebase Authentication (never stored in plaintext)
API keys and secrets are stored in server environment variables, never in client code
API endpoints are rate-limited to prevent abuse
Security headers (CSP, X-Frame-Options, etc.) are enforced via Helmet

6. Your Rights

6.1 Access Your Data

All data you've provided is accessible through the App (check-ins, conversations, systems, insights).

6.2 Delete Your Data

You can request complete deletion of all your data at any time by emailing support@getneuros.app. We will delete all data associated with your account within 30 days. This includes all check-ins, conversations, systems, patterns, and account information. Deletion is permanent and cannot be undone.

6.3 Data Portability

You may request an export of your data in a machine-readable format by contacting us at the email above.

6.4 Opt Out of Notifications

You can disable all notifications at any time through the App's notification settings or your device settings.

6.5 California Residents (CCPA)

If you are a California resident, you have the right to: know what personal information we collect, request deletion of your data, and opt out of the sale of your data. We do not sell personal information.

6.6 EU/EEA Residents (GDPR)

If you are in the EU/EEA, you have additional rights including: access, rectification, erasure, restriction of processing, data portability, and the right to object. Our lawful basis for processing is your consent (provided at account creation) and legitimate interest (to operate and improve the service). Contact us to exercise any of these rights.

7. Children's Privacy

neurOS is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

8. Not Medical Advice

neurOS is an AI-powered coaching tool, not a medical device, clinical treatment, or healthcare service. It does not diagnose, treat, cure, or prevent any medical condition. The coaching, patterns, and insights provided by neurOS are for informational and self-management purposes only and should never replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider with questions about your health.

9. Future Data Use

We may in the future anonymize and aggregate user data to:

Improve our pattern detection algorithms
Publish research on ADHD self-management patterns (only anonymized, aggregate data — never individual data)
Develop new coaching features

If we make material changes to how we use your data, we will notify you via the App or email and update this policy accordingly. Anonymized data cannot be traced back to any individual user.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App and updating the "Last Updated" date above. Your continued use of the App after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: support@getneuros.app
Website: getneuros.app